Knowledge Base
Shipping
6 articles in this Topic
Why isn't my tracking working yet?
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View related informationWhen will my order ship?
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View related informationDuties and Taxes
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View related informationWhat shipping methods do you offer?
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View related informationCountry Unavailable
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View related informationOrder Held
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Pre-Orders
2 articles in this Topic
I want my other items in my order now, can you ship those separately?
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View Contact UsOnly 1 item in my order was a pre-order, why hasn't everything else shipped?
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Taxes
5 articles in this Topic
Why am I being charged tax when I don't live in the United States?
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View related informationI live in the UK/EU, do you have a VAT number?
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View related informationWhy am I being charged for tax when I wasn't before and I DO live in the USA?
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View related informationWhy am I being charged tax on a download?
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View related informationWhy do you charge taxes and XYZ company doesn't?
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Cipher
2 articles in this Topic
Android Version Available
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View Contact UsHow to setup Cipher
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Hydra Troubleshooting
3 articles in this Topic
I am not able to login. My code is not getting accepted.
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View Contact UsTroubleshooting Help
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View Contact UsTutorials
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Pyro
6 articles in this Topic
How does Pyro work?
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View Contact UsHow do I store my Flash paper and flash cotton?
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View Contact UsI need to replace my plunger.
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View Contact UsPyro and Pyro Mini measurements
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View Contact UsTroubleshooting Pyro and Pyro Mini
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View Contact UsWhere are the Pyro Instructions.
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Downloads
2 articles in this Topic
Downloading to Mobile
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View Contact UsHow to download a purchased video.
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Magic Stream
2 articles in this Topic
How to Cancel Subscription
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View Contact UsHow to Use Coupon to Access Magic Stream
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Product Specific Questions
11 articles in this Topic
Decibel App support
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View Contact UsDecks with Double Backers
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View Contact UsGaff Decks discontinued
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View Contact UsHow do I use the USB Drive in your Magic Kits?
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View Contact UsHow do your gift certificates work?
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View Contact UsMagnet Recommendations
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View Contact UsRedeeming Console code in Google Play store
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General Questions
6 articles in this Topic
Brad's Signature
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View Contact UsCurrency Conversion
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View Contact UsMarked Decks for sale
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View Contact UsPoints Program Ending
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View Contact UsSubmit a trick
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View Contact UsUncut Sheet dimensions
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Browser Trouble
1 article in this Topic
Ultimate Cache Clearing How to
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Wholesale
1 article in this Topic
Want to Wholesale?
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Personal Data
2 articles in this Topic
Can I delete my Ellusionist account?
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View related informationI bought an App, what information of mine do you have?
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Order Cancellation and Returns
1 article in this Topic
Refund on Downloads
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